Description: |
| The purpose of this position is to drive growth and profitability within NMC Product Support by developing a professional, focused sales staff (PSSR’s) and innovative sales programs. |
Duties: |
•Work closely with the Directors of Product Support to develop sales programs needed to achieve company goals.
•Develop and monitor annual sales goals for each PSSR(Parts, Sales, and Service Representative) in all Product Support areas, ie, Service, Parts, CCR, CSA, etc.
•Provide direction to the PSSR team to help achieve NMC Customer Satisfaction goals.
•Maintain inter-departmental relations that foster overall company growth and profitability.
•Follow consistent, established policies and procedures across all branches and divisions.
•Target a diverse customer base through marketing efforts and promote our wide range of Product Support offerings.
•Provide information to the Directors in order to implement “yield management” strategies to effectively manage Product Support offerings in response to market conditions and established goals.
•Gather information specific to each region from the Regional Sales Managers and implement sales programs based upon this information.
•Work closely with the Regional Sales Managers to provide consistent messaging to customers and employees, and to foster growth, profitability and Customer Satisfaction in the region.
•Work closely with the Equipment Sales Managers and Regional Sales Managers to coordinate sales calls from the PSSR’s and Equipment Sales Representatives, especially on Machine Rebuild opportunities.
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Qualifications: |
Must be a leader with great people skills, enthusiastic personality, a proven communicator, and possess the ability to motivate a sales team. Secondly, sound organizational skills with the ability to coordinate programs and logistics associated with the programs. A lesser emphasis is placed on mechanical aptitude although this is very beneficial. Previous business or sales management experience is preferred.
Product Support Sales Managers should have a college degree and additional training in the following areas:
•Understanding and working knowledge of the sales, service and systems operations of this position.
•Ability to perform and/or explain the job requirements of the PSSR position.
•Assessment techniques of examining, questioning, evaluating and reporting on the performance of each PSSR.
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